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Faq

WHEN WILL I RECEIVE MY ORDER?

Orders are processed and shipped within 7-14 business days in our warehouse, unless otherwise noted in the product description. Estimated delivery times apply after your order leaves our warehouse. We will email you tracking information once your order has shipped.

Items are sent by USPS (United States Postal Service)

ORDERS WITHIN THE UNITED STATES:

Domestic orders typically take 2-7 business days to be delivered from ship date .

ORDERS OUTSIDE OF THE UNITED STATES:

Shipment of international orders may typically take 7-21 business days to be delivered from ship date.

TRACK THE SHIPPING OF MY ORDER

You will receive an email with tracking information once your order has left our warehouse. Please allow 48 hours for the tracking information to update on your package. Clicking on the tracking number in the email will direct you to a tracking page. If this does not work, you may need to copy and paste the tracking number from the email into the appropriate shipping service.

Your order is sent via USPS, so the tracking number will begin with a 9 and is 22 digits long.

RETURNS AND EXCHANGES

Please check the size(s) selected and check them again, as there are NO REFUNDS or ORDER CANCELATIONS. All sales are FINAL.

Exchanges: An exchange will only be granted for damaged or incorrect merchandise delivered by Chy Jackson Shop. You must notify and return said merchandise within 10 business days of receiving your order for an exchange to be granted. After 10 business days the sale is FINAL.

PRE-ORDER MERCHANDISE

A pre-order item is one which is available for sale, but has not yet been released. The release date of a pre-order item will be shown in the product's description, and the item will ship on or shortly after this release date. Although the item will be shipped at a later date, pre-orders are charged at time of purchase.

You will be notified if an item's release date has been changed. You will be given the choice to cancel your order, if you do not want to wait for the new release date.

If you ordered available items together with a pre-order item, your pre-order item will shipped separately on the pre-order’s release date.